Set up payouts (Stripe)

Before any guest can pay by card, the restaurant must complete Stripe Connect onboarding. You remain the merchant of record: charges go to your connected Stripe balance and pay out to your bank. Setup is done once per restaurant from the Payments page.

Before you begin

Open Payments in the left sidebar (title Pay at Table). You need Manage payments (payments.manage) and a plan that includes table payment. Have your business details, bank account, and identity documents ready — Stripe will ask for them in a secure hosted flow.

What “payouts active” means

Eighty-Six only treats payments as live when both are true:

1. Your plan has table payment enabled.
2. Stripe reports that your connected account can accept charges (charges_enabled).

Until then, guests cannot complete a card payment at the table.

Statuses you will see

Status	Meaning	What to do
Not available	Plan does not include table payment	Upgrade under Settings → Billing, or contact your owner
Setup needed	No Stripe account finished yet	Click Set up payouts
Action needed	Stripe still needs information	Click Continue setup and finish verification
Active	Guests can pay; money can settle	Optional: View payouts dashboard for bank and history

Tip

Stripe may list upcoming verification requirements even while the account is Active. That is normal — complete them when Stripe emails you so payouts are not interrupted later.

Connect Stripe for the first time

1. Go to Payments in the left sidebar.
2. On the Set up payouts card, click Set up payouts.
3. You leave Eighty-Six briefly and complete Stripe’s form (business type, bank account, identity checks). This usually takes a few minutes.
4. When Stripe is done, you return to the CRM with ?onboarding=done (or refresh if you need to resume). The page reloads status automatically.
5. Wait until the card shows Payouts active with a green Active badge. If it still says Action needed, open Continue setup and finish any missing steps.

Until Stripe onboarding is finished, Payments shows Setup needed and a single Set up payouts action.

After you are active

On the active card you can:

• Confirm guests can pay at the table.
• Open View payouts dashboard — a secure Stripe Express login link in a new tab (balances, bank details, payout schedule).
• Set When customers pay (pay per round vs pay at end). See When customers pay.

Troubleshooting

• Couldn’t start onboarding — check your network and try again; if it persists, contact support with your restaurant name.
• Stuck on Action needed — use Continue setup rather than starting from scratch; Stripe resumes where you left off.
• Guests see payment unavailable — confirm the page shows Active, table ordering is on, and the guest is on a real table QR (not a stale bookmark).
• Wrong Stripe account — payouts are per restaurant; switch restaurant in the sidebar switcher before opening Payments.

Related

When customers payChoose pay per round or pay at end.

Payments overviewHow Pay at Table fits the rest of the CRM.

Billing & invoicingYour Eighty-Six subscription — separate from guest payouts.