Bills, splits & offline settle
In pay at end mode, the table has an open bill that collects every unpaid guest and staff order. Guests can pay from the phone; staff can finish the table offline. This page is for the CRM side of that bill.
What a table bill is
Section titled “What a table bill is”| Piece | Meaning |
|---|---|
| Bill | One open cheque for a table until it is settled or voided. |
| Orders on the bill | Guest QR rounds and staff CRM orders attached to that table. |
| Share | A portion of the bill one person is paying (full bill, 1/N, custom amount, or specific dishes). |
| Outstanding | Amount still left after successful shares. |
| Tip | Optional amount on top of a share; card total = share + tip. |
When the bill is fully covered (card shares and/or offline settle), orders are marked paid and the bill moves to settled.
Guest options on the phone
Section titled “Guest options on the phone”From Pay the bill guests typically can:
- Pay the full remaining amount.
- Split equally among N people.
- Enter a custom amount (or remainder).
- Pay by dish — claim specific items (and quantities) so two people do not pay for the same unit twice.
- Add a tip.
Each successful card payment is one share. Others at the table see progress until nothing is left.
Staff: open the bill in the CRM
Section titled “Staff: open the bill in the CRM”- Open the table from the live floor map or the table’s order view.
- Find the Table bill block (status, left to pay, list of orders on the bill).
- Use settle actions only if you have Manage payments.
Offline settle (no guest card)
Section titled “Offline settle (no guest card)”When the guest pays cash, pays on your own POS terminal, or you comp the table:
| Method | Use when |
|---|---|
| Cash | Guest pays cash to the house |
| External card | Guest paid on a separate terminal / app outside Eighty-Six card checkout |
| Comp | House covers the bill (comps, goodwill, staff meal policy) |
Offline settle covers the full outstanding for that bill in one go (it does not invent partial cash lines). Use guest card shares first if the table already paid part on the phone.
While someone is paying
Section titled “While someone is paying”If a guest has a payment in progress (processing), the bill can be locked briefly so two people do not double-claim the same items. A merely open pay sheet that never confirms should not freeze staff forever — if something looks stuck, refresh the table panel or wait for the in-flight payment to finish or fail.
After the bill is settled
Section titled “After the bill is settled”- Orders show as paid.
- Guests should see a settled / paid bill state on the phone.
- You can no longer switch payment mode until other open bills are cleared.
- Refund bill (if available) reverses succeeded card shares and voids the bill — see Refunds.