Refunds

When a guest paid by card through Eighty-Six, refunds go back through Stripe to that card. Staff trigger them from the order panel or the table bill. Cash and external-terminal payments are not reversed automatically — handle those in your till.

Before you begin

You need Manage payments. The order must be paid and not already cancelled or completed. Card refunds only apply to payments Eighty-Six created (order checkout or bill shares) — not to money taken only on an external machine you marked settled offline.

Two entry points

Action	Where	What it refunds
Cancel & refund	On a paid order in the order panel	That order’s card payment (pay per round), or the table bill shares when the order was paid as part of pay at end
Refund bill	On the Table bill panel (pay at end)	Every succeeded card share on the bill, then voids the bill and clears paid state on its orders

Prefer Refund bill when several people paid shares on one table and you want the whole cheque reversed. Prefer Cancel & refund when you are focused on one order ticket.

Cancel & refund (order)

1. Open the table and select the paid order.
2. Confirm the order shows Paid (and is not already cancelled).
3. Click Cancel & refund.
4. Wait for success: the order becomes cancelled, and Stripe refunds the matching payment.

If you see No payment found to refund for this order, the UI cannot see a card payment for that order. Common cases:

• The order was settled offline only (cash / external / comp) — there is no Stripe payment to reverse.
• In pay at end, money lived on the bill; use Refund bill on the table bill, or retry after confirming the order is linked to that bill.
• The payment never finished (guest closed the sheet) even if the kitchen ticket exists.

Refund bill (pay at end)

1. Open the table in pay at end mode.
2. On Table bill, confirm there are succeeded card shares (not only offline settle).
3. Choose Refund bill (or the equivalent refund action in the bill menu).
4. Succeeded shares are refunded; the bill is voided; orders on the bill lose their paid stamp so you can re-open service if needed.

Already-refunded shares are skipped safely if two people click refund close together.

What guests and the kitchen see

• Refunded card money returns to the guest’s card on Stripe’s timeline (often fast in test/sandbox; live cards follow the bank).
• Cancel & refund cancels the order so it should not stay active on the floor.
• If you use ingredient stock, refund-cancel restores stock for that order — see Ingredient stock.

Related

Bills, splits & offline settleWhen money sits on a table bill.

When customers payPay per round vs pay at end refund shape.

Set up payoutsStripe must be active for card refunds.